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FAQs Regarding Closures

How long will our schools be closed?

We will be closed for the remainder of the 2019-2020 school year.

Will there be a Graduation?

We are working through ways to honor our graduating seniors. At this point, we do not know what that will look like. We are exploring options that can recognize them while still complying with the COVID-19 situation.

How will the closures impact the school year? Will we have to make up lost days at the end of the school year?

We are not expecting to have to make up lost days. The Governor’s Executive Order allows school districts to continue to receive uninterrupted funding from the state and the closures will not impact the 1116 hour requirement if the district files an exemption as a result of the COVID-19 pandemic, which ours did. Our school year will end on May 14, 2020.

Will the closures impact the total credits earned for my spring coursework?

No. The second semester will be shortened. You will earn all the credits that you are enrolled in if you pass all your classes (i.e., if you are enrolled in six classes and you pass all six classes, you will earn 30 credits). The USD 504 Board of Education voted to reduce the minimum graduation credits from 25 to 21 for the 2020 graduating class only.

Will my transcript be impacted in any way?

No. Your transcript will not be affected in any way. It will show all courses taken this semester and full credits earned with each course that has been passed.

Will there be state assessment testing?

No. State testing for this school year has been canceled

How long will the district be providing free “grab and go” breakfast and lunch meal service while schools are closed?

Anyone who is 18 years old or younger in our community may receive a “grab and go” style breakfast and lunch for weekdays for the duration of our school closure. Every weekday from 11:30 a.m. to 12:30 p.m., “grab and go” breakfast and lunches will be provided at Neosho Heights Parking Lot, 100 Oregon, Street, Oswego, KS and Assembly of God Family Life Center, 1323 4th Street, Oswego, KS. Students may go to either location, Monday through Friday, to pick up breakfast and lunch for the day.


FAQs Regarding Distance Learning

How will the school share learning experiences with families?

Each school building in USD 504 will have its own approach to help families engage with learning during our distance learning program. Students of Neosho Heights should contact their teacher for instruction and questions. Oswego Junior/Senior High School students should call the office, (620) 795-2125 during office hours. The OJSHS office will be open Monday - Friday 8:00 a.m. - 11:30 a.m. and 12:00 noon - 3:30 p.m. for the remainder of the school year. Service Valley Charter Academy students should contact your teacher. If you are unable to reach your teacher, then call the office (620) 421-3449. Office hours for the remainder of the year are from 8:00 a.m. - 11:30 p.m. and 12:00 noon - 3:30 p.m. Teachers and administrators will respond to all emails from learners and parents as soon as possible.

How do I support my child’s learning if we have multiple children at home?

Creating schedules and having quiet places for study will help when multiple children are attempting their schoolwork each day.

What resources are available to me as a frustrated or isolated parent?

Parenting Hotline

KCSL’s Parent Helpline (1-800-CHILDREN) is designed to meet the needs of parents and caregivers who feel isolated and frustrated when trying to meet the challenges of raising children. Information, referrals and support are provided statewide anonymously to parents, relatives, caregivers, youth and professionals 24 hours a day, 7 days a week.

The Parent Helpline is also available as a mobile phone App. This is a free download that can be found by searching The Parent Helpline in either the Android or Apple stores. The App also contains links for Parent Tip Cards on the KCSL website or has simple one touch dialing if you decide you need additional information.

Top reasons for calls to the Parent Helpline include basic parenting, child development, behavior management, questions about reporting child abuse and neglect, mental health, legal concerns and information about programs/services. Call the Parent Helpline at either 1-800-CHILDREN or 1-800-332-6378 for resources, referrals and other information.

How will my child submit their assignments?

Teachers will provide instruction for the method of delivery for assignments. Contact your teacher through the school office if he/she is a student at OJSHS. Students at NeHi or SVCA should contact their teacher directly.

What if my child has an IEP or receives Special Education services?

Student's Individual Education Plans will be carefully reviewed and services will be based on individual student needs.


FAQs Regarding Technology Issues

How do I access student resources on a personal device?

A student can log in to the Chrome browser with their usd504.org account.

Who do I contact for a technology-related problem or issue?

Contact the USD 504 Help Desk, Monday - Friday, from 7 a.m. to 5 p.m. by emailing help@usd504.on.spiceworks.com Please provide a thorough description of the problem and, if required, we will schedule a video conference to discuss further at a convenient time. In the same way that Zoom and Google Meet is a great way for you to have contact with your child’s teacher, an appointment can be scheduled for any virtual tech support you may need.

What can I do if I do not have access to a computing device at home?

USD 504 is making alternate solutions for students without computing and/or internet access. These solutions will most like be provided as educational packets. Since each teacher has their own method for continued learning, they can provide a greater explanation of these solutions for each student’s case.

How do I get to Zoom?

Teachers will provide a Zoom meeting (class) invitation as a web hyperlink. Click on the link and follow the instructions to join the class. Additionally, there will be a meeting ID and password included in the invitation. After opening the Zoom app or visiting zoom.us/join, enter the meeting ID and click Join. You will then be asked to enter the password for the meeting.

What are the requirements for Zoom?

For Zoom video meetings, you need:

• A broadband connection to the internet with 2.0 Mbps up and down for single screen.

• A built-in web camera or external USB camera. Note: Other devices, such as virtual cameras, might not work with Zoom.

• 2.5 GHz Dual Core Intel Core i5 and higher Desktop CPU.

• Mac OS 10.10 and higher, Windows 7 and higher

What if I don’t have access to wireless internet?

Alternative solutions for distance learning will be provided for those students who do not have internet access. OJSHS students should contact the office for additional details. NeHi and SVCA students should contact their teachers for alternative solutions.


FAQs Regarding Special Education

Will the special education staff conduct my child’s previously scheduled IEP meeting during the time the district is closed?

Your child’s case manager will contact you and offer to conduct IEP meetings which are due during this period.

Should the family and service providers agree to conduct an IEP during the closure, how may a parent participate in a previously scheduled IEP?

In order to keep people safe and healthy, you may choose to participate telephonically or through Zoom Meetings.